Share • LinkedIn • Facebook • Twitter 3 There are several advantages for using Skype for Business for instant messaging, video conferencing, audio conferencing, and screen sharing with other team members within your organization. You can also use Skype for Business to communicate with external users that are not part of your company’s network.

Depending on various factors, external users may have problems joining the Skype for Business meeting, or they may not have a Skype for Business client installed on their computer. I won’t list all the possible scenarios in this article that may cause problems, instead I will focus on the solution for a common scenario.

There are multiple versions of Skype and there are just too many possible scenarios where users may have issues joining a meeting. If you want to know more about different Skype for Business clients, check out my article. Things can especially get confusing for people who are trying to join your meeting and have a version of Skype for Business installed but they are not part of your company.

Our local IT support team has a 2013 MacBook Air with macOS Sierra 10.12.1 with Skype for business 16.0.388 running on it, apart from stability issues, they can make voice/video calls. Yesterday I ran a clean install of macOS Sierra 10.12.1 on VMWare Fusion and a clean install of Skype for business 16.2.0.145, same problem. The 'Skype for Business Online Sign-In Guided Walkthroughs' help with identifying and resolving the main causes of sign-in issues. Before you read any further in this article or contact Technical Support, you should consult one of the following guided walkthroughs. We cannot troubleshoot issue without information, first step is to gather information, and you can gather correct information asking multiple question and then collect Skype for Business (Lync) client logs. Because she has the Skype for Business client installed on her computer, the client automatically attempts to join her using the full Skype for Business client, rather than Skype for Business Web App.

This is due to the fact that they are part of a non-federated domain and are trying to join a meeting in your domain as an authenticated user. When the Skype for Business client is installed on a computer it will automatically attempt to join using the full Skype for Business client, rather than Skype for Business Web App. In some cases the individual on the other end (the external user) may not have Skype for Business installed and they are unclear as to which client they should install. Either way, if you know a couple of things that I am going to share, you can get the external user from a non-federated domain connected to your meeting fairly easily. PROBLEM You create a Skype for Business meeting request and send it to an “external user” that is not part of your domain. She already has Skype for Business installed on her computer but she is unable to join the meeting.

Scribus for mac 2017 2018. The reason she is unable to join your meeting is that she is part of a different, non-federated domain and is trying to join a meeting in your domain as an authenticated user. Because she has the Skype for Business client installed on her computer, the client automatically attempts to join her using the full Skype for Business client, rather than Skype for Business Web App. Even if she doesn’t have the Skype for Business client installed, she may not know exactly which client she should download and install. Either way, if you know a couple of things that I am going to share, you can get this external user connected to your meeting fairly easily, even from a non-federated domain. SOLUTION The solution is to force the external user to use Skype for Business Web App. Unfortunately, Skype for Business doesn’t give you any control or options for selecting a different method.

It automatically forces you to use the default method for connecting to a meeting, which is Skype for Business client. Follow my instructions below to force user to connect using Skype for Business Web App when necessary. For the sake of this article, I will assume your company is using Office 365 and you are running Skype for Business client that’s part of Microsoft Office 2016. Follow the instructions below. 1-Start Skype for Business if its not already running.